In the new world, which is still emerging from the pandemic, the skills required for work have changed. Employees need to be smart and need to be aware of how to operate in the new reality. They need to understand the processes required to perform better.
There are a few challenges that retailers are facing.
How to handle competition and better manage infrastructure, supply chain, and compliance?
How to better manage warehouse, distribution and logistics, tools and technologies, processes, compliance, eCommerce, automation, and equipping people optimally through training?
What should retail training focus on?
Retail employees now have to manage new events and situations which they have never seen before. Employees need to be clued up on the latest updates on compliance, product knowledge, handling customers and processes, or it could be the best practices, too.
Training once a month or quarter just won't work. Ideally, employees need to be trained on a product, service, concept, strategy, plan, etc., on a daily basis. However, getting employees to learn daily is easier said than done.
What do we keep missing in the training programs? It's simply the fact that "learners are unable to remember and apply the learning on the job!"
Employees mostly desist from training as it interrupts their daily work or tasks. They often complain of a lack of time or energy to attend overly long sessions.
Another factor is the forgetting curve. Learners are unable to remember even 10–15% of what they learned during a training session. That makes it doubly hard for the trainers to come up with an effective solution.
These days, they are not keen to take time out of their regular tasks and attend sessions that may not be of value for the time spent.
The solution is to provide effective point-of-need performance support to the retail workforce. The performance of staff needs to be consistent, and they cannot afford to forget crucial information.
Effective point-of-need performance support is required for all the staff members to perform better.
The focus must be on modular training to enable staff prior to the store opening or after the store closing, rather than losing time in between.
The idea is to provide point-of-need performance support, which can be:
The point-of-need performance support:
Continuous learning journeys are going to be even more critical than ever before. This is not just from an industry standpoint but also in the areas of digital skills, company culture/ethics/ethos, soft skills, clarity of job role, and compliance.
For seamless alignment of learning to the flow of work, you should understand how learners consume information and drive the required/curated content in the easiest form.
To conclude, we need to look at newer ways of training, as well as enable the learners with point-of-need support. LMSs and LXPs should be used to drive continuous learning and to provide learning in the flow of work for better learning outcomes that lead to better performance at work.
At Tesseract Learning, our learning and visual architects constantly innovate and reinvent their approaches to design, develop, and deliver effective L&D programs. We are leveraging our powerful learning platform, KREDO, to create efficiencies across the training life cycle and deliver exceptional learning experiences.
Contact me or leave a comment below to learn more about our services and how we can help you.
Tesseract Learning Pvt Ltd
Tesseract Learning works with global organizations improve employee performance through spectrum of digital learning solutions. Solutions include eLearning, mobile learning, Microlearning, game based learning, AR/VR, Adaptive learning amongst others.
Tips for your first IEP (indivualized education program) meeting for parents! We are an autism family with 3 kids on...Read more
In this episode we talk about: - What are some common homeschooling myths? - Is it true, for example, that...Read more
learn #education #english #kids If you're looking for a fresh activity to get your young language learners warmed-up and ...Read more
10 Homeschool tips for parents.Read more
Entering college is a big life transition with many new challenges and learning opportunities academically and personally. In my life,...Read more